Help and reports

Vrolijke Fietsbel

About this screen · A12 Help and reports

Requirements: R-MO-3R-MO-4R-CH-15R-RB-8R-SO-5R-NA-22
Mocked in this prototype: Two examples, each with a timeline from reported to resolved (date, who, what): question Z-0142 to Voorbeeldorganisatie A (the same case as in B2) and a resolved moderation report. Plus the safety alert from Bezorgers Utrecht. ‘Ask for help’ to a representative stays in this tab. With the demo API: your real reports (through the receipts in this tab) with live status.
Fourth route, concept (D-051, proposed): ‘Talk to a polder.tech consultant’. A topic and a short description, then a 1:1 with a fictional consultant (badge, ‘polder.tech reads along’), 2 to 4 possible routes per topic in a fixed order, a checklist for the chosen route and a hand-over when someone must act for you (recognised bodies by name, the Juridisch Loket, a lawyer). The consultation appears on the timeline and the Home tile. It stays in this browser: the consultant's desk (R1) in another tab sees your messages and answers there, with its own routes, notes and a referral.
In the real design: One timeline from report to resolution: reported, picked up, in progress, resolved, with who is helping. The worker chooses the route (R-MO-4); nothing goes to the platform without the worker; no legal advice from polder.tech.

About this screen · A12

Requirements: R-MO-3R-MO-4R-CH-15R-RB-8R-SO-5R-NA-22
Mocked in this prototype: Two examples, each with a timeline from reported to resolved (date, who, what): question Z-0142 to Voorbeeldorganisatie A (the same case as in B2) and a resolved moderation report. Plus the safety alert from Bezorgers Utrecht. ‘Ask for help’ to a representative stays in this tab. With the demo API: your real reports (through the receipts in this tab) with live status.
Fourth route, concept (D-051, proposed): ‘Talk to a polder.tech consultant’. A topic and a short description, then a 1:1 with a fictional consultant (badge, ‘polder.tech reads along’), 2 to 4 possible routes per topic in a fixed order, a checklist for the chosen route and a hand-over when someone must act for you (recognised bodies by name, the Juridisch Loket, a lawyer). The consultation appears on the timeline and the Home tile. It stays in this browser: the consultant's desk (R1) in another tab sees your messages and answers there, with its own routes, notes and a referral.
In the real design: One timeline from report to resolution: reported, picked up, in progress, resolved, with who is helping. The worker chooses the route (R-MO-4); nothing goes to the platform without the worker; no legal advice from polder.tech.